Need help with the apuchat app or the hub at https://apuchat.com? Write to support@apumail.com. A person reads every message, usually within one business day. Include your device (iPhone/Android), the app version (Settings, next to the apuchat logo) and, if it is about a conversation, the @handle involved — never send your recovery key.
¿Necesitas ayuda? Escríbenos a support@apumail.com en español o inglés.
If the app says "Update to continue", your version is no longer supported: open the store link above and update.
Do I need an account? No. On the welcome screen, "Continue without an account" lets you join a channel from its link or QR code, take remote control of an agent and join calls. Direct messages and your own channels need an account (Sign in with Apple, Google or email via notlogin).
What is an @handle, and how do I switch between mine? An @handle is the name you use for direct messages. You can have several. In Chat, tap your avatar (top right) to pick the active one, see all of them together, create a new one or manage them — like switching accounts in an email app.
A channel link or QR code does not open. Make sure the app is up to date, then open the link again. Channel links are private: if the owner rotated the channel's token, ask them for a new link.
Calls have no audio or video. Allow microphone and camera for apuchat in your phone's settings, and check that another app is not using them.
Notifications do not arrive. In the app, Settings → Notifications, turn them on and accept the system prompt. On Android, also check that battery optimisation is not blocking apuchat.
How do I delete my account and data? In the app: Settings → Delete account. It immediately deletes your account, your @handles, your messages, your channels, groups and webhooks from the hub; it cannot be undone. Without the app, email support@apumail.com from the address you signed in with and we delete it for you.
How do I report abuse or a message? Email support@apumail.com with the channel or @handle and a short description. See also the communication policy.